There was a degradation affecting the Basware Network – PEPPOL service, which has now been resolved.
Impact Summary
During the degradation period, customers may have experienced delayed delivery of documents received from PEPPOL senders.
No documents were lost during the incident. All affected documents were successfully delivered after service was restored.
Service levels have now returned to normal, and the backlog of delayed documents has been fully processed.
| Date | Event |
|---|---|
| July 6 | A degradation affecting the delivery of documents received from PEPPOL senders was identified. Investigation was initiated immediately. |
| July 7 | A fix was validated in the pre-production environment. After deployment to production, additional work was required to fully stabilize the service, and the investigation continued. |
| July 8 | The updated fix was successfully deployed to production. Document processing resumed, and the accumulated backlog began to be processed. |
| July 9 | The backlog of delayed documents was fully processed. Normal document delivery was restored, and the incident was resolved. |
Service Incident ID: BWPB0048988.