Possible Causes:

 

notifications settings: User profile is disabled or set as summary option in settings.

Incorrect or Missing Email Address: The user’s email in Basware may be incorrect or missing.

Email Delivery Issues: The notification email may have been blocked, delayed, or delivered to the spam/junk folder.

Invoice Not Routed to User: The workflow may not have correctly assigned the invoice to the user.

System Delay or Outage: Temporary delay or technical issue within the Basware environment.

 

 

Resolution Steps
1. Check User Notification Settings

     Navigate to Basware Administration> Users> Notifications > Notifications.

     Ensure the user has enabled invoice-related notifications and type

2. Verify User Email Address

     Go to User Management.

      Confirm the correct and active email address is associated with the user profile.

3. Check Invoice Assignment

     Ensure the invoice was actually routed to the user for action.

     Go to the Invoice details > Workflow tab and verify assignment.

4. Ask User to Check Spam/Junk Folder

    Ask the user to search for emails from noreply@basware.com
     or similar notification addresses.

      Ensure Basware email domains are whitelisted in the organization’s email system.

5. Review Notification Logs (Admins Only)

Admins can access Notification Logs or use the Audit Trail for the specific invoice to confirm if a notification was triggered and sent.