Summary:

Sometimes, invoices may show the status “Rejected” in the Basware Portal (portal.basware.com).

 

Please note that in cases—especially where another operator is involved—the rejection is made by the operator, not by Basware.

Error Message: The document was delivered, but the receiver rejected it. 

Resolution:

In such cases, we recommend logging a support case with Basware. This will allow us to contact the receiving operator directly and gather more details about the rejection.