What is the issue?

Basware Message is not recognizing your password anymore or you forgot the password to open Basware Message.

Resolution:

• If you are using a new version of Basware Message (above 3.0.4 or 1.0.7LE), on the C:\ drive you will find the folder Program Data (full path: C:\ProgramData\Basware\Basware Message) and inside of it there will be a file called KeyStore.jks.

NOTE: For older versions and different Windows Operating Systems, KeyStore.jks can be found in one of the following paths: "C:\Program Files\First Businesspost\1stbp Message\"

"C:\Users\Public\First Businesspost\1stbp Message\" or

"C:\Documents and Settings\All Users\Application Data\Basware\Basware Message\".

• Make sure that the program is closed and delete the KeyStore.jks file.
• Restart the software.
• You will be asked for a password. You can either insert a new password or just click OK to continue.

If you chose to not add a new password and don't want the prompt to show everytime when opening the app, you can go to Message - Configuration - Options and check "Don't ask for Password".