Receiver Portal - Error Code 498

What is the issue?

Error Message:

Reason: !!

Error Screenshot



The error is always DNS-specific. For this example, the domain does not have any MX records assigned; it's a non-existent domain. When a domain lacks MX records, email servers do not know where to send emails to for that domain.

Check this:

How to check the MX Record?

You can check the MX record online using website:

MX Loop-up result will be like:


What should the document sender do for Error code:498