While reviewing the reported quality feedback, we identified one or more documents that have been submitted multiple times by the sender of the business document.
- The business document has been mistakenly sent multiple times by the sender to the Scan and Capture service, which results in the duplicates being delivered to your Invoice Processing system.
- Sender of the business document has sent the business document once to the Scan and Capture service via email. However, they have also added your company email address as CC so that a copy will be sent to your business as well. This copy might have been mistakenly sent to Scan and Capture service by someone in your business. This will result into a duplicate delivery, as the original business document from the supplier will also be processed by the service.
Please contact the sender of the business document to better understand the reason for the duplicate(s).
This error does not require any actions from Basware.
How can I ask questions or raise suggestions?
If there are any further inquiries related to the "Duplicate invoice" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Scan and Capture Feedback Analysis Process Article.