Configuration error


While reviewing the reported quality feedback, we identified a configuration error in the data capture service environment. This configuration error results in the problem raised in the feedback report.


The validation team has observed that the Scan and Capture Specification and Validation Guide (SVG) or Data Capture Guide (DCG) states that the default currency is EUR. This value should be used when the currency cannot be captured from the business document. However, due to the configuration error, the default value for currency was not set in the data capture service environment.

Customer actions

This error does not require any actions from you, as the configuration error lies in the data capture service environment.

Basware actions

Scan and Capture or SmartPDF technical team is working on implementing the corrective measures to fix the configuration issue. Due to the complex nature of the technical issue, an accurate fix schedule unfortunately cannot be provided.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Configuration error" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Scan and Capture Feedback Analysis Process Article.