Summary:

Here are the steps to activate the PDF e-Invoice sending application. These steps can also be used to troubleshoot if the application is active and the emails and setup is correct.

Instructions:

1. On the organization page, click on More Actions and then select View Applications.

An application that is not active looks like the icon bellow:

 

It does not have the green tick like this one:

2. After you click it, you need to add the email addresses that will send invoices. Please click the "+" button to add them.

3. The next step is to select if this sending option is Supplier Paid or Buyer Sponsored. Click on the Edit icon to edit and select the option that suits you.

Also we can see that there are some company details that are missing and need to be filled in, to activate the application.

4. Follow the link to complete the missing information.

 

5. Fill in all the mandatory information to be able to activate the application, the company identification number format and name varies based on the Registration Country.

All mandatory fields are marked with "*".

6. After all the mandatory information is filled, please go to the sending application and activate it.

As you can see below, if all the information is filled in correctly, the Activate button is blue.

After you click the activate button the application should look like this.

7. To start sending documents, the emails registered for sending should all be Confirmed. You can add multiple emails and check their status here.

Also you can see bellow in the green ribbon that the Service is active.