BaswareONE general routing error


Summary:

Messages that cannot be routed to the receiver are stuck in the communication layer before they enter BaswareONE back-end:

Service = BaswareONE integrated (Bizconnect)

Error message = Document routing error

 

Instructions to resolve the situation

Please verify the receiver id of the message that cannot be routed. A receiver ID is a unique identifier of a receiving party. Most common examples are GLN code (Global location number, provided by GS1 :http://gepir.gs1.org/v32/xx/default.aspx?Lang=en-US/) and VAT number (http://en.wikipedia.org/wiki/VAT_identification_number) but basically any unique identifier is possible if that is used in the configuration.

In case of a routing error, either the receiver ID is wrong (check first : syntax, wrong number, meant for a different receiver,...) or it is unknown. If you are sure the receiver is is correct, it is probably unknown in your configuration.

BaswareONE is a point to point platform. If a receiver is connected to BaswareONE, it is not automatically connected to you as a sender. Configuration must be verified and a billable change may be required to set up the routing:

  • Verifying the receiver ID in a CTPXML message:

 <Document>

<SenderID>Basware</SenderID>

<ReceiverID>BE0500813770</ReceiverID>

<DocumentDate>20140102</DocumentDate>

<DocumentNumber>313L000880</DocumentNumber>

<TestIndicator>T</TestIndicator

SenderID= Sender

ReceiverID= Receiver

 

  • Verifying the receiver ID in an EDI message:

EDIFACT

UNB+UNOA:3+5411382000000:14+5400107015009:14+130923:1508+16++INVOIC'

UNH+1+INVOIC:D:96A:UN:EAN008'

BGM+380+31201530+9' 

UNB=5411382000000=Sender

UNB=5400107015009=Receiver

UNH=INVOIC=messagetype

 

TRADACOMV8 and TRADACOMV9

STX=ANAA:1+5010528000001:TESCO STORES LTD+5411683000006:PINGUIN (PR)+140227:043839+506240+        +PPRHDR

MHD=1+PPRHDR:1

TYP=2300+PLANNING

SDT=5010528000001+PINGUIN (PR)

CDT=5000119000006+TESCO STORES LTD

FIL=1889+1+140227 MTR=6 MHD=2+PPRDET:1

SFR=140113:W:7:140224+A+CON PDN=1+5052109885403+:0664837++T.STM CRTS BRC&S/CRN640G

PLO=1+1+:0100092++DONCASTER FROZEN

SFP=1+1+1+:1+488

SFP=1+1+2+:2+539 SFP=1+1+3+:3+529

 

STX=5010528000001=sender 

STX=5411683000006=receiver

MHD=PPRHDR=messagetype

 

If you are unable to resolve the issue on your own, please contact us by clicking on the "Contact Support" button displayed on the page and provide the following information:

  • Error email contents
  • Checks and verifications done as requested in above steps. Outcome of those steps.