Messages that cannot be routed to the receiver are stuck in the communication layer before they enter BaswareONE back-end:
Service = BaswareONE integrated (Bizconnect)
Error message = Document routing error
Please verify the receiver id of the message that cannot be routed. A receiver ID is a unique identifier of a receiving party. Most common examples are GLN code (Global location number, provided by GS1 :http://gepir.gs1.org/v32/xx/default.aspx?Lang=en-US/) and VAT number (http://en.wikipedia.org/wiki/VAT_identification_number) but basically any unique identifier is possible if that is used in the configuration.
In case of a routing error, either the receiver ID is wrong (check first : syntax, wrong number, meant for a different receiver,...) or it is unknown. If you are sure the receiver is is correct, it is probably unknown in your configuration.
BaswareONE is a point to point platform. If a receiver is connected to BaswareONE, it is not automatically connected to you as a sender. Configuration must be verified and a billable change may be required to set up the routing:
TRADACOMV8 and TRADACOMV9
STX=ANAA:1+5010528000001:TESCO STORES LTD+5411683000006:PINGUIN (PR)+140227:043839+506240+ +PPRHDR
CDT=5000119000006+TESCO STORES LTD
FIL=1889+1+140227 MTR=6 MHD=2+PPRDET:1
SFR=140113:W:7:140224+A+CON PDN=1+5052109885403+:0664837++T.STM CRTS BRC&S/CRN640G
If you are unable to resolve the issue on your own, please contact us by clicking on the "Contact Support" button displayed on the page and provide the following information: