Summary:

If the following message is received:

Basware was unable to fully process your message because we encountered an issue during the sign and/or verification phase. The message was meanwhile not delivered to the receiving party.

Additional Information:
The error can be caused by some of the below examples:

• A signature in the EDI/PDF document could not be validated
• Basware encountered an error when trying to sign the outbound EDI/XML/PDF document and manual action is required to fix the issue

In case the message has not been picked up yet, you can contact our Support by logging a case via this form.