Buyer Guide - Creating a Group in Product Manager


To access the Create Group page, go to the Groups section and click the Create button.

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1. Give your group a concise, descriptive Group Name.

2. All groups are created with a Type of Standard, unless you are a Community Administrator.

3. Use the My Description field to add notes for you and your organisation.

4. Use the Members Description field to add text that describes what the group is for to those you intend to share it with.

5. Once you are ready, click Save and Continue and the Manage Group page will load (see below).

 

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1. Return to the Group Directory by clicking the ‘Back to…’ link.

2. The group name is shown in large blue text, followed by these fields:

a. My Description

b. Members Description

c. Type

 

3. Members shows the number of organisations in the group, and how many are in each state: Invited, Rejected and Accepted. Click the https://baswaretest.service-now.com/sys_attachment.do?sys_id=1502db40db165f80b0f5b9836b9619f1button to manage the group members (See Select Group Members below).

 

4. Resources shows the number of Agreements attached to the group. Click the https://baswaretest.service-now.com/sys_attachment.do?sys_id=1502db40db165f80b0f5b9836b9619f1 button to manage the Agreements (See Select Group Resources below).

 

5. Click the Publish button to put changes to your group into effect.

 

6. If you have made changes that need to be published, then the page provides a message at the top of the page

 

Select Group Members

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1. Return to the Manage Group page by clicking the ‘Back to…’ link.

2. You can find organisations within your community by conducting a Search by name.

3. Search results are sortable by organisation name only.

4. You can view between 25 and 100 items per page.

5. You can apply the following filters to the organisations:

a. Invited – those organisations you invited to your group.

i. Once this filter is clicked the page will also provide filters for Accepted and Rejected.

b. Available – those organisations you have not invited, but which are available for invitation.

 

 

6. Each organisation in the search results is shown by its name in large blue text, and the following fields:

a. Location – the town or city the organisation is located in.

b. Community – the community the organisation belongs to.

c. Status – whether the organisation is Available, Invited, Accepted or Rejected.

d. Last modified – the last modified date for the organisation.

 

7. Organisations with a https://baswaretest.service-now.com/sys_attachment.do?sys_id=51029f40db165f80b0f5b9836b961958or a https://baswaretest.service-now.com/sys_attachment.do?sys_id=dd029b40db165f80b0f5b9836b9619b5 button next to them can be added or removed to or from the group. Organisations that have accepted your invitation to a group have neither button and so cannot be removed.

 

Select Group Resources

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1. Return to the Manage Group page by clicking the ‘Back to…’ link.

2. You can find Agreements by conducting a Search by agreement name or description.

3. Search results are sortable by:

a. Name

b. Start Date

c. Expiry Date

d. Last Updated

 

4. You can view between 25 and 100 items per page.

 

5. You can apply the following filters to the organisations:

a. Added – Agreements on the group

b. Available – Agreements not on the group, but available to be added.

 

6. For each agreement the search results show the agreement name in large blue text, then:

a. Reference – the contract reference for the agreement

b. Items – the number of items on the agreement

c. Description – the agreement owner’s description for the agreement

d. Status – whether the agreement is Available or Added

e. Expiry Date – when the agreement expires

f. Start Date – when the agreement started

7. Add or remove Agreements from your group by using the https://baswaretest.service-now.com/sys_attachment.do?sys_id=d102db40db165f80b0f5b9836b961931 or https://baswaretest.service-now.com/sys_attachment.do?sys_id=91021f40db165f80b0f5b9836b961966 button.

 

8. Once you have finished on this page click the Done button.

 

 Using Shared Content in Groups

Once you have joined a group further steps are necessary to make the content provided in the group available to your end users. At its most basic the process would be to add a shared agreement to an existing view. If you do not want all the items on a shared agreement however, items can be excluded by navigating to the agreement, viewing the price list, and using the Exclude button to hide items from your users. See the separate Buyer guide - Agreements for details. Once you have joined a group there is currently no way for you to leave it. By removing the shared Agreements from your views, however, you can remove shared content from your end users’ Marketplace.