Summary:

Basware Message can experience connectivity issues between the machine where it is installed and our Gateway servers.

Checklist:

Please check if the following error is displayed when a data transmission is initiated:

• Error uploading files: HTTP Authentication Failure: block truncated

Basware Message is sending your data encrypted with a certificate. If this error message appears, this certificate is damaged;

Resolution:

• First activate the option to see hidden files and folders;
• For Windows versions newer than Windows 7:

• For Windows Xp and Windows 7:

• Close the Basware Message software, and open one of these folders (depending on wether you are using First Businesspost Message or Basware Message):
• First Businesspost Message on Windows 7 32 Bit: C:\Program Files\First Businesspost\1stbp Message\
• First Businesspost Message on Windows 7 64 Bit: C:\Users\Public\First Businesspost\1stbp Message\
• Basware Message on Windows XP and Windows Server 2003: C:\Documents and Settings\All Users\Application Data\Basware\Basware Message\ 
• Basware Message on Windows Vista, 8, 8.1,10 and Windows Server 2008 or newer: C:\ProgramData\Basware\Basware Message\ 
• Please note that in most cases this is in C:\ProgramData\Basware\Basware Message\ 
• Delete the file KeyStore.jks;
• Open the application.You will be asked for a password:

• If you want to protect your software with a password, just type in your password and press Yes. If you do not want a password, simply click on Yes and no password will be saved.
• Search for your Sender ID  you are currently using;
• The Sender ID can be found by opening the Configuration of Basware Message;

• In Local Configuration you can find your ID;

• Write to us and mention your Sender id requesting to reset the Public key;
• After having confirmation from our Customer Support that your key was reset open Basware Message and click on Configuration;
• Go to Server Configuration and click on Exchange public keys;

• Confirm all upcoming notifications. A new keystore.jks file was created;
• Initiate a data transmission;