Summary:
You want to check if:
- Your invoices are delivered
- Or want to track the current status of your invoices
Instructions:
You can follow up invoices that you have sent through Basware services on the Basware Portal.
When you log in to Basware Portal, and click on the "Documents" tab you will see a list of invoices that you have sent to your customers. You can check the status of each invoice on this view by opening every document and check the "History" tab.
Below you can find a list with the most common types of invoice statuses:
DELIVERED - the invoice was successfully processed and it was sent to the receiver.
PROCESSED - the document has been successfully processed from Basware side and needs to be downloaded by the final recipient.
IN FLOW - the document was delivered and downloaded by the recipient. This status is used when a document is taken into the payment process, meaning the business approval and payment process has started. This is the next step after the document being delivered.
DELIVERY IN PROGRESS - the document is currently being delivered to the intended recipient.
RECEIVED - the document has been opened by the recipient, i.e. clicked Open Invoice button in Receiver Portal email or opened the invoice online.
DELIVERY DELAYED - the document could not be delivered to the intended recipient. Often, this message is caused by a temporary delivery failure. If the document remains in this status for more than 24 hours, please contact Basware Support.
REJECTED BY THE RECIPIENT - the document was rejected automatically and the invoice could not be processed. In this situation, you can open the invoice and see the specific error that caused the rejection, and make sure that the content of the document is valid, similar to other delivered documents.
If the invoice is not visible it could be due to the Date range limit set by default. Remove the Date range and check the list again. If you are looking for a specific invoice, you can use search to limit the number of search results.