How can I add, remove or update email address for sending PDF e-invoices?


Summary:

You want to add, remove or update e-mail addresses to be used to send PDF e-Invoices.

Instructions:

To add, remove or update an additional email addresses for sending pdf e-invoices, please contact the company administrator, as they only have the required permissions to make this change.

 

Note : If the company administrator has left the organization or you are unsure of the current administrator, please contact Basware Support Team. Team will assist you in replacing/providing the required details regarding the current admin. 

 

Add New Email Address: 

     Company admin can follow below steps to add new sending email address.

1)  Go to the Basware Portal and login.

2)  Go to the Services tab.

3)  Select PDF e-Invoice (section: sending invoices).

4)  Email address can be added by clicking the "+" icon. 

5)  Click Save.

 

 

 

Delete existing Email address:     

 

Company admin can follow below steps to delete an existing sending email address.

1)  Go to the Basware Portal and login.

2)  Go to the Services tab.

3)  Select PDF e-Invoice (section: sending invoices).

4)  To remove an email address that is no longer required, click the "delete button".

5)  Click Save.

 

 

Update existing Email address: 

 

Once an email address is added, it cannot be edited. The two options below are available. 

  1. Delete the existing address and add a new one (refer to the instructions above).
  2. Retain the current address while adding a new email address (refer to the instructions above).

 

Note:

Only one email address needs to register into the Basware Portal. This registered user can afterwards add up to 200 email addresses that can also send PDF eInvoices. Please note that each e-mail address that gets added, will need to be confirmed

Using a "no.reply" sending email addresses is not recommended. This kind of generic addresses are confirmed only after further investigation by Basware in order to prevent any security risks. The “no.reply” or generic email addresses must be confirmed manually by the support team. You can request this by clicking the button on the right of this screen.