This article provides you more detailed information, in order to locate the message.
The BaswareONE-functionality 'Track and Trace', provides you an overview of all incoming-outgoing traffic for your company.
When the requested messages cannot be found by using this tool.
In case you cannot locate your message and before contacting the Basware Support, please take the following steps first:
For sending-issues, when you've confirmed that the message is correctly processed/send towards BaswareONE, you can contact the Basware Support and provide the following:
For receiving issues, when you remark that the message is currently stuck in error, please provide Basware Support the following needed information:
More detailed information of Translate errors/Accept errors/Store errors can be found on our Knowledge section.