1. Invoices might get stuck in the Transfer in progress status. Reasons for such behavior are:

• The invoice has been transferred to the ERP system, but the transfer response has failed.
• The invoice has not been transferred to the ERP system but it is stuck in Basware AP Automation for some reason.

To manually release the invoice, there is an action Resolve transfer, that can be used to complete or fail an invoice transfer if the invoice is stuck in the Transfer in progress status.

Previously, you had to contact Basware Support to complete or fail the invoice transfer in these cases. Now you can resolve such scenarios by yourself. 

There are two options for resolving the situation, depending on whether the invoice is in the ERP system or not:

• If the invoice is in the ERP system, the user can manually mark the transfer as completed and enter the missing data manually. 
• If the invoice has not reached the ERP system, the user can manually mark the transfer as failed and try to transfer it again later. 

The actions Cancel process, Cancel and resend, and Select process are no longer available for invoices in the Transfer in progress status because Resolve transfer can be used instead.

2. Invoices might get stuck in the Transfer failed status. Reason for such behavior is: 

• When an invoice transfer to the ERP was incorrectly marked as failed even though the invoice was actually transferred, users can now correct the status. This prevents duplicate postings and gives AP teams control to resolve the issue independently. 
  

To manually release the invoice, there is an action Resolve transfer, that can be used to complete the transfer (when the invoice actually reached ERP). 

Previously, you had to contact Basware Support to complete the invoice transfer in this case. Now after 26.4, you can resolve such scenario by yourself. 

Users can now mark invoice transfer as completed even if the invoice is stuck in Transfer failed status.

A new permission, Resolve invoice transfer, controls access to this action and is granted by default to users with Manage invoices in transfer permission.

The Resolve transfer action is hidden from users without the permission, increasing security and control.