Summary:

How to unlock document in TEM.

Instructions:

• Sometimes user gets the message like "You cannot open this document because it is locked by user <user name> for editing <timestamp>".

• Error message shows which user has locked the document. If the document is locked by requester himself, ask him to Sign Out from the TEM account and Sign In again. The document will be automatically unlocked.
• Or if document is locked by any 3rd person, then you need to ask that user to release the document. There is no way to unlock the document from the front end currently. After close\unlock the document by the user (whose name is shown in the message), another user will be able to open the document.