FAQ PDF e-Invoice
I missed the deadline for confirming my account, what can I do?
If you missed the deadline, please reclick the registration link that was originally sent. You will need to go through the registration process and recreate your password. Once completed, you will receive a new confirmation link.
What is my username/password?
Your username is your email address you used for registration.
The password was created by you, but you can reset it quickly by going to portal.basware.com and clicking “forgot your password” link.
Do I have to put in my bank information?
No, you do not have to put in your banking information as payments are not handled via Basware at this time.
What do I use for Organization ID?
Please select “VAT” in the drop down box and enter your Tax ID.
I can’t accept the terms and conditions/click activate?
Please go through each section and click “save”. If you are missing any information in a certain field, you will need to update it and then you should be able to accept the terms and conditions and then activate the service.
What is the cost for this service?
This service is offered free of charge and offered to you by Robertshaw and Basware.
I forgot my username/password.
Your username is your email address and the password was created by you. You can reset it easily by going to portal.basware.com and clicking “forgot your password” link.
Which user guide do I follow?
Please follow the attached user guide.
Who do I send my invoice to?
Please use the chart below.
What is the status of my invoice?
When you log in to the portal, you will see the most recent documents with the status of each. If you have a question about the status, please contact your customer.
Who do I contact for payments?
Please contact your customer directly.
Why can’t I find the invoice I’m looking for?
Most likely there is a date filter activated. Please click the “x” next to the date range in the gray box.