Master data error


As an optional service, extracts from the customer master data can be used to raise the accuracy rate of the captured data, to deliver invoice data values that exactly match the values in the customer invoice processing system, or the invoice content can be validated against the values in the customer data extract. The customer master data extracts are uploaded from the customer's environment (Basware SaaS, or customer on-premise) using a FTP or FTPS connection. The upload is automatic and typically scheduled to take place once a day. On-site customers have the responsibility to monitor the service and to ensure that the uploaded data is refreshed daily. Customers in Basware SaaS environment are monitored by Basware.

The use of extracts enables optional features such as Supplier data enrichment, Order validation, Contract validation, and/or Scan and Capture business data validation. It is the responsibility of the customer to ensure that the master data (typically taken from ERP) is up to date and doesn't contain errors.

While reviewing the reported quality feedback, we identified one or more values that were captured correctly based on the master data and in accordance with the Scan and Capture Specification and Validation Guide (SVG). The latter document defines the fields for which the master data extract must be used for capturing the correct value. In addition, there are rules to determine the field value and it can be based on multiple different validation steps (bank account, VAT, address, etc.). 


  1. Supplier's bank account information was available in the business document image. During the supplier matching, multiple supplier entries were found from the master data extract based on the bank account number visible in the business document. As a result, the default value for the supplier was captured as master data extract did not contain a unique entry for the supplier.
  2. Purchase order number was included in the business document image. During the purchase order number matching, it was concluded that the PO number from the business document image does not exist at all in the master data file. As a result, the default value for the purchase order number was captured.
  3. Master data file could be outdated due to errors taking place during the scheduled update process of the file.

Customer actions

No immediate actions required, please wait for Basware to contact you for further follow-up.

Basware actions

We have opened a separate incident in our ticketing system to further follow-up the corrective measures related to this master data error. We will contact you through the incident for further discussions.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Master Data error" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Scan and Capture Feedback Analysis Process Article.