Summary:

You may occasionally encounter a timeout error when searching for invoices in AP Automation. This article outlines common causes and provides steps to help resolve the issue.

 

 

Possible causes:

*Network or Browser Issues (User-Specific):

If the timeout occurs for a single user, it may be due to temporary network degradation or browser-related problems. Clearing your browser’s cache and cookies can often resolve the issue.

 

*Large Search Result Set (System-Wide):

If the issue affects all users, it may be caused by a large volume of invoices being returned during the search. Specifically, if processed invoices are included in the results (even when the "Show all statuses" option is unchecked in Advanced Search), the system may time out while compiling the data.

 

*Recent encounters by customers indicated that processed invoices are being returned in regular (non-advanced) searches, increasing the result size and leading to timeouts.

 

Why This Happens
When searching by supplier (using "Supplier Name" or "Supplier Code"), the system may include processed and removed invoices along with others. This increases the data load and can cause timeout errors.

 

 

Instructions:

* Use Advanced Search to Exclude Unnecessary Statuses:

1. Navigate to Advanced Search.

2. Select all invoice statuses.

3. Manually deselect the Processed and Removed statuses to reduce the result set.

 

* Optimize Normal Search with Criteria Filters:

1. In the standard search, you can select up to 4 criteria.

2. Choose 4 filters, for example, Supplier Name, Invoice Number, Currency, and PO Number etc.

3. Enter a value for only one of the selected criteria (e.g., Supplier Name).

 

 

 

This method naturally excludes processed and removed invoices, helping to reduce the number of invoices returned and avoid timeout errors.

 

 

Still Having Issues? 

If none of the above steps resolve the problem, please contact Basware Support for further assistance.