Before sending your first productive invoice, contact your customers and let them know that you will start sending invoices to them by using Basware service.
Request e-invoice addresses or email addresses from your customers.
E-invoice addresses can also be searched in the Basware Portal Business Directory:
Please make sure that the recipients’ e-invoice address is in the invoice image with prefix "E:" The recommended location for the customer e-invoice address is in one of the customer address fields and it typically requires updating customer address details in the billing system.
An e-invoice address is a unique number allocated for e-invoice receivers. It is often derived from VAT, DUNS, or another company-unique code.
If a customer does not have e-invoice address available, use the email address instead.
You can also place a text in the layout of your paper invoices where you request your customers to provide their e-invoice address or email address for e-invoicing.