Summary:

Larger companies might have the need to set up multiple accounts in ServiceNow. This is called the parent–child structure.

These accounts can have multiple users, or 1 user per account. These users can either see the cases of 1 or multiple accounts.

Example: Company ABC

• Users 1 and 2 see the parent’s and it's child's accounts cases
• User 3 is limited to Subcompany 1
• User 4 is limited to Subcompany 2
• User 5 has access to the Cases of Subcompany 2 and 3
• User 6 is limited to Subcompany 3

Please contact our support teams if you require a different account setup in ServiceNow by creating a case on our portal.

Additional information:

• How to create a case for Basware Support (logged in customers)