Customer account structure in ServiceNow


Larger companies might have the need of setting up multiple accounts in ServiceNow. This is called the parent – child structure.

These accounts can have multiple users, or 1 user per account. These users can either see the cases of 1 or multiple accounts.

Example: Company ABC

Please contact our support teams if you would require a different account setup in ServiceNow by creating a case on our portal.

Additional information: