The annual order number (usually starting with AZ or AH) is missing.
For the processing of your document to this customer is a validation of the annual order number (usually begins with AZ or AH) required. The annual order number is usually at the top right of the order to be found. If this is not in place please contact your customer to agree on how to proceed further.
To get in touch with us, please click on "Log a Case" from the main page tab or on "Contact Customer Support" from the lower right side of the page.