Description

While reviewing the reported quality feedback, we identified one or more values that have been captured correctly in the data capture service environment. It is possible that the value has changed after the data capturing process or there has been a reporting error and incorrect information in the feedback report. This type of error always requires a more detailed analysis of the end-to-end processing flow of the business document.

Example

A business document was sent to the data capture service with purchase order number PO123456789. Basware's data capture service captured the purchase order number correctly. As part of the business document processing, the e-invoice XML is converted to be in a format that is supported by your invoice processing system. A configuration error in the XML conversion resulted in the incorrect purchase order number in the output file.

Customer actions

No immediate actions are required. Please wait for Basware to contact you for further follow-up.

Basware actions

We have opened a separate incident in our ticketing system to follow up further on the corrective measures related to this expected value released error. We will contact you through the incident for further discussion.

If the reported field is one of the below ones, then an additional checkup is done (linked fields):

• Company - meaning receiving company/unit
  • Check the supplier as the end user might misunderstand the error code, meaning if the company is correct
• Supplier
  • Check the capturing of
    • Supplier
    • Bank account
    • IBAN
    • VAT ID – check that it’s the supplier’s VAT ID and not the buyer’s
• Document type
  • Check if the PO is not captured
    • If the PO is captured, but the supplier is not captured correctly (see above), then it means that the PO number is rejected
• PO
  • Check if the supplier is captured or not (see above)

The data capture service's quality team will provide you with analysis through the incident (ticket). If Basware systems modify the field value, then the incident will be sent to the support team for further investigation from the specific invoice processing system. In case you are using other than the Basware invoice processing system, then the support team will handle the investigation together with your system service provider. In such a case, please open a ticket with your invoice processing system provider to analyze the issue.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Expected Value released" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Data capture feedback analysis process.