This article aims to provide instructions on how to handle the following situation:
You want to register in Portal ONP for a new customer, from which you have received a new invitation link and you get the following message: "Username already exists".
If you are trying to create an account into the Basware Portal and you get the message "Username already exists", it means that this users name has been already used in the past for a registration for the PDF E-Invoicing Service.
During the registration for the PDF E-Invoicing Service which you have now started, you have two possibilities:
For any issues and concerns regarding the login and registration, please contact Basware Support.