Title: Error During Manual Matching: "Review required due to returned order lines or goods receipts"

 

Summary:

This article explains the cause and resolution of the error message: “Review required due to returned order lines or goods receipts”, which may occur during manual invoice matching when returned goods receipts (GRs) are present.

 

Issue

Users may encounter the following error while attempting to manually match an invoice:

Error: Review required due to returned order lines or goods receipts

 

This error typically appears when the purchase order (PO) line being matched includes one or more returned goods receipts (GRs).

 

Root Cause:

When a PO line has at least one returned GR, the system performs additional validation during manual matching. The behavior differs based on the matching level chosen by the user:

 

- Matching at the PO Line Level:

 

1. The system considers all GRs associated with the PO line.

 

2. If any of the GRs have been returned, the validation rule is triggered, resulting in the above error message.

 

- Matching at the GR Line Level:

 

1. Each GR is validated individually.

 

2. The error is not displayed if a non-returned (valid) GR is selected for matching.

 

Resolution / Workaround

 

To avoid this error and successfully complete the matching process, users should:

 

1. Navigate to the Manual Matching screen.

 

2. Switch the view from "Show PO lines" to "Show GR lines".

 

3. Select an available (non-returned) GR.

 

4. Click Match to proceed with invoice matching.

 

This approach ensures that only valid GRs are considered during the matching process, thereby avoiding validation errors due to returned items.

 

Additional Notes

 

1. This behavior is by design to prevent mismatches against returned goods.

 

2. Users should always verify the status of GRs before initiating manual matching at the PO line level.

 

Applies To:

Manual Invoice Matching | Purchase Orders with Returned GRs