Summary:
Bizconnect performs mainly two tasks:
- Upload (= sending)
- Download (= receiving)
Additional Information:
In your BaswareONE account, you can always consult an overview of the electronic messages you have sent and received. If, however, you feel that the connector is not functioning correctly, it is recommended to carry out the following checks:
- Are there any messages blocked on the Bizconnect PC or server?
- Is the 'BizConnect 3' service active? Has it been restarted?
- Does the message remain blocked if you restart the Bizconnect Client? If yes, is this the case for incoming or outgoing messages?
- Does it concern a new message type or a new business partner?
- Are the messages ready in the right location?
- Are you able to open a browser session to https://www.baswareone.com?
- Have you checked your firewall/proxy settings?
- Are there any packages blocked between Bizconnect and your back office application?
- Have you recently changed certificates? If so, when?
Should you, after completing the above checklist, still have no certainty about the correct functioning, please contact us by clicking the button displayed on the page and provide the following files:
For BizConnect Client:
- c:\BizConnect\logging\cc.log
- c:\BizConnect\logging\ed.log
- c:\BizConnect\logging\std_err.log (Except if unknown)
- c:\BizConnect\logging\std_out.log (Except if unknown)
- c:\BizConnect\Scripts*.*
- If it's regarding the scheduler, attach also: C:\BizConnect\events.xml
- It's better if you put all the files into 1 ZIP-file
For BizConnect Server:
- Content of ...\BizconnectServer\dsprod\xsl (config.xml + all files of subfolders)
- Content of ...\BizconnectServer\dsprod\trace
- if possible (and known at your side), also mention the version number of the installed Bizconnect Server
- It's better if you put all the files into 1 ZIP-file
Extra info:
* There is a dataset for staging (dstest) and one for production (dsprod)
* In general, the datasets are named as above, but other folder-names are possible
For custom HTTPS/SOAP (like SAP) connectors
- Trace log file containing succesfull/unsuccesfull upload/download to https://www.baswareone.com
- Contact your local IT department for help when locating these log files.