Basware has identified an issue affecting the visibility of certain invoice import failures in AP Automation.
Issue Start Date
The issue was introduced when AP Automation release 26.5 was deployed to customer environments.
Impact Summary
A change introduced in AP Automation release 26.5 to improve invoice import performance altered the way invoice save errors are handled.
Under certain circumstances, if an invoice import fails due to an underlying processing error, the failure may not be reported correctly. Instead, the invoice may appear as successfully delivered in BT and the Portal with the standard acknowledgement message "oK".
The issue does not itself cause invoice import failures. Rather, it prevents certain invoice import failures from being reported correctly, making it appear that an invoice was delivered successfully when it was not successfully imported into AP Automation.
As a result:
Impacted Documents
Basware has identified the invoices affected by this issue and is proactively notifying impacted customers.
If you have concerns regarding invoices submitted during the affected period, please contact Basware Support. Basware can provide information about the affected invoices identified in your environment, investigate the underlying cause of the invoice import failure, and advise on any required corrective actions.
Affected invoices may appear as successfully delivered in BT and the Portal with the acknowledgement message "oK", even though they were not successfully imported into AP Automation.
Where necessary, Basware Support will assist with determining the appropriate remediation, including reprocessing or resubmitting affected invoices.
Solution
Basware has identified the root cause and implemented a corrective fix.
The fix restores the expected error handling behaviour so that invoice import failures can be detected and reported correctly.
The fix is currently undergoing testing. Deployment schedule information will be communicated once testing has been completed successfully.
After the Fix
The corrective fix prevents future occurrences of this issue.
The fix does not automatically resolve invoice import failures that have already occurred. Any invoices affected before the fix is deployed may still require investigation and corrective action.
Where necessary, Basware Support will assist customers in determining the underlying cause of the invoice import failure and advise on the appropriate remediation, including reprocessing or resubmitting affected invoices.
Further Support
If you believe you are affected by this issue, or if invoices are missing from AP Automation while appearing as delivered in BT or the Portal with the acknowledgement message "oK", please raise a case with Basware Support.
When contacting Support, please provide:
This information will help expedite the investigation and resolution process.