Summary:

The purpose of this article is to show how to request a new user account for the Customer Support Portal.

Instructions:

To request a new user account in the Customer Support Portal you will need to log a case.

• Click on Log a case > General forms > Add ServiceNow user.

• Click on Add, to add the e-mail addresses for the people you want to request access.
• Type in the e-mail address and click Add, again.

The e-mail address will be saved in the case form.

• Repeat the above steps if you want to request access for multiple users.
• You can use the Edit row button to edit the e-mail address and to delete the e-mail address all together. 

You can use the Watch list field to add e-mail addresses of colleagues you want to keep updated with the case actions.

Likewise, you can use the Case title and Case description to provide more information if you like.

• After you added all the desired e-mail addresses and information, please click on Submit.

The case will then be logged and sent to our Support team.

Additional information:

• To request the removal of a user account, follow the same steps and select "Remove ServiceNow" user from "Log a case" > "General forms".