Below are the FAQs and information for all hospitals. Please ensure you review the information for the specific hospital.
Mohawk Shared Services
- To register: https://r.basware.com/mohawksharedservices
- Email invoices to: MSS@email.basware.com
- If you have questions: MSSAP@mohawkmedbuy.ca
Haldimand War Memorial Hospital
- To register: https://r.basware.com/haldimandwarmemorialhospital
- Email invoices to: HWMHinvoices@email.basware.com
- If you have questions: HWMHAP@mohawkmedbuy.ca
Joseph Brant Hospital
- To register: https://r.basware.com/josephbranthospital
- Email invoices to: JBHinvoices@email.basware.com
- If you have questions: JBHAP@mohawkmedbuy.ca
Brantford Community Healthcare System
- To register: https://r.basware.com/brant-community-healthcare-system
- Email invoices to: BCHS@email.basware.com
- If you have questions: BCHSAP@mohawkmedbuy.ca
St. Joseph’s Healthcare Hamilton
- To register: https://r.basware.com/stjosephshealthcarehamilton
- Email invoices to: SJHHinvoices@email.basware.com
- If you have questions: SJHHAP@mohawkmedbuy.ca
Hotel Dieu Shaver Health & Rehabilitation Centre
- To register: https://r.basware.com/hoteldieushaverhealthrehabilitationcentre
- Email invoices to: HDSinvoices@email.basware.com
- If you have questions: HDSAP@mohawkmedbuy.ca
Niagara Health Systems
- To register: https://r.basware.com/niagarahealthsystems
- Email invoices to: NHSinvoices@email.basware.com
- If you have questions: NHSAP@mohawkmedbuy.ca
Hamilton Health Sciences
- If you have questions: HHSAP@mohawkmedbuy.ca
I didn’t receive a registration link, what can I do?
Please go to the corresponding hospital’s activation page to register for the service.
I need to confirm my account but I can’t find emails from firstname.lastname@example.org or email@example.com in my inbox or spamfolder, what can I do?
Please contact Activation.Services@basware.com
I missed the deadline for confirming my account, what can I do?
If you missed the deadline, please reclick the registration link that was originally sent. You will need to go through the registration process and recreate your password. Once completed, you will receive a new confirmation link.
What is my username/password?
Your username is your email address you used for registration.
The password was created by you, but you can reset it quickly by going to portal.basware.com and clicking “forgot your password” link.
Do I have to put in my bank information?
No, you do not have to put in your banking information as payments are not handled via Basware at this time.
What do I use for Organization ID?
When providing the Organization ID, please provide your 9-digit numeric business number and select the drop down “Organization NumberUNKNOWN”. It is mandatory that you enter this information. Your Business number should be numeric only. For example, use 123456789 instead of R12345678 or 123456789 RT0001.
I can’t accept the terms and conditions/click activate?
Please go through each section and click “save”. If you are missing any information in a certain field, you will need to update it and then you should be able to accept the terms and conditions and then activate the service.
What is the cost for this service?
This service is offered free of charge.
I forgot my username/password.
Your username is your email address and the password was created by you. You can reset it easily by going to portal.basware.com and clicking “forgot your password” link.
Which user guide do I follow?
Please review the Supplier Kit at the bottom of the corresponding hospital’s activation website.
Who do I send my invoice to?
Please review the chart at the top of this page.
What is the status of my invoice?
When you log in to the portal, you will see the most recent documents with the status of each. If you have a question about the status, please contact your customer.
Who do I contact for payments?
Please contact your customer directly.
Why can’t I find the invoice I’m looking for?
Most likely there is a date filter activated. Please click the “x” next to the date range in the gray box.