Invoice Original Line is Disabled.

 

When you open the invoice and review the Invoice Lines section, you may notice that the original invoice line is disabled, and the system has created a new line.
Below is an example illustrating this behaviour.

 

 

If you have admin rights, you can review the Order Matching configurations by opening the specific Order Matching setup that the invoice is following.
Within the configuration, you will find the Association Rules section. Please refer to the screenshot below for guidance.

 

As per the configured association rules, the system generated a new line because the provided data did not meet the required matching criteria.

During the matching process, the system compares key fields between the Order Line, Invoice Line, Goods Receipt (GR) and product code. In this case, the product code was missing in the Order Line, but it was present in the corresponding Invoice Line. Due to this inconsistency, the association rule could not correctly link the invoice line with the expected order line.

When such a mismatch occurs, the system follows the predefined logic:

1. The original invoice line is automatically disabled because the matching criteria are not satisfied.

2. The system then creates a new invoice line based on the information available in the Goods Receipt (GR) and Order Line.

3. This newly created line is then matched successfully with the GR, ensuring the invoice can proceed through the workflow without errors.

4. This behaviour is expected and is part of the system's built-in matching logic to maintain data accuracy.

If you still have doubts, please feel free to create a ticket.