Configuration error


Description

While reviewing the reported quality feedback, we identified a configuration error in the Scan and Capture environment. This configuration error results in the problem that was raised in the feedback report.

Example

Validation team has observed that the Scan and Capture Specification and Validation Guide (SVG) states that default currency is EUR. This value should be used when the currency cannot be captured from the business document. However, due to the configuration error, default value for currency was not set in the Scan and Capture environment.

Customer actions

This error does not require any actions from you as the configuration error lies in the Scan and Capture environment.

Basware actions

Scan and Capture technical team is working on implementing the corrective measures to fix the configuration issue. Due to the complex nature of the technical issue, an accurate fix schedule unfortunately cannot be provided.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Configuration error" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Scan and Capture Feedback Analysis Process Article.