While reviewing the reported quality feedback, we identified one or more values that were validated incorrectly by the validation specialist.
Invoices can be received by the Scan and Capture service via mail (paper), email (PDF), or the CloudScan software client. The SmartPDF service can only receive the invoices via email (PDF). The defined invoice data is extracted from the business document image, and the extraction result is then validated. The resulting data file and the invoice image are then further delivered to the customer's invoice processing system.
Data capture and validation are performed based on automated and manual processes. All of the Scan and Capture documents are validated by validation specialists, referring to the Scan and Capture Specification and Validation Guide (SVG) or Data Capture Guide (DCG), Keyword Guide, and Master Data Extract. Validation specialists validate a portion of the SmartPDF documents. During the validation process, human mistakes can occur, resulting in the incorrect value(s) being captured (values not following the above-mentioned documents).
During the manual validation phase, the validation specialist failed to identify a rule/keyword which exists in the Scan and Capture Specification and Validation Guide (SVG) or Data Capture Guide (DCG). This resulted in the expected value not being captured and delivered to your invoice processing system.
This error does not require any actions from you.
Data validation is a high-intensity and complicated work environment. When the incorrect value(s) is released due to a human validation mistake, Basware takes corrective measures by reviewing the reported examples in the quality review sessions, arranging additional training for the validation team members, and monitoring and following up on the results. Additionally, by looking at reported feedback over a more extended period, systematic human errors can be spotted based on a combination of field, supplier, and receiving company to triangulate any routine issues.
If there are any further inquiries related to the "Human validation mistake" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Scan and Capture Feedback Analysis Process Article.