Data missing from image


While reviewing the reported quality feedback, we identified that the expected data is not available in the business document and, therefore, impossible to capture.


The reported feedback mentioned that the expected value for invoice number is "12345". While analyzing the reported feedback, it was identified that the invoice number "12345" does not exist in the business document.

Customer actions

To prevent such errors, please contact the sender of the business document requesting to add the missing data for future business documents.

Basware actions

This error does not require any actions from Basware.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Data missing from image " finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Data capture feedback analysis process.