Captured according to SVG


Description

While reviewing the reported quality feedback, we identified one or more values that have been released with a value that matched the rules on Scan and Capture Specification and Validation Guide (SVG). Based on the feedback received, this is not the value you were expecting. This type of error always requires a more detailed analysis of the business documents end to end processing flow.

Example

The released value for Due date is delivered as blank, as there is a rule in the Scan and Capture Specification and Validation Guide (SVG) stating that due date should be delivered as blank if the due date appears in the past. However, based on the received feedback, you were expecting the due date from the image to be captured as is.

Customer actions

No immediate actions required, please wait for Basware to contact you for further follow-up.

Basware actions

We have opened a separate incident in our ticketing system to further follow-up the corrective measures related to this Captured according to SVG error. We will contact you through the incident for further discussions.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Captured according to SVG" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Scan and Capture Feedback Analysis Process Article.