While reviewing the reported quality feedback, we identified one or more values captured correctly based on the Scan and Capture Specification and Validation Guide (SVG) or SmartPDF's Data Capture Guide (DCG). However, according to the feedback received, the value was different from what the customer expected. This reference document (SVG/DCG) contains the details and rules specified by the customer and is maintained by Basware with the customer’s approval.
To deliver the expected value, a change is required in the Scan and Capture or SmartPDF environment. Basware is detailing the proposed changes and associated costs and requesting that you review and approve or reject the implementation of such a change request.
The validation team observed that the Scan and Capture Specification and Validation Guide (SVG) or Data Capture Guide (DCG) states that the purchase order number is an alphanumeric field, and the string length is always 6 characters. As per the customer's feedback, the expected PO number to be captured has a length of 8 characters. If desired, a Change Request can then be proposed to change the string length rule from 6 to 8 characters.
Basware has created an incident for further follow-up for all billable change requests from analyzing a Scan and Capture or Data Capture feedback form.
The Basware technical implementation team first investigates the proposed change in greater detail. Basware will then provide you with a complete description of the proposed change and cost estimation for review and approval.
We have opened a separate support request (ticket) in our ticketing system to further follow up on implementing the change request. We will contact you through the case for further discussions and approval.
If you have any further inquiries or suggestions related to the "Change Request required" finding, we welcome your feedback. Please contact Basware Support by filing the support case.