What can I do, if my customer tells me that the invoices did not arrive?
My customer informed me they did not receive my invoices. What should I do?
Locate the invoices and check their status in Basware Portal. If the invoices are listed in Basware Portal, the receiver should be able to see them, too. If you cannot find the invoices in Basware Portal:
- Check the outbox of your email client and make sure that the invoices have been sent
- Make sure that you have sent the invoices to the correct email address.
- Make sure that you have sent the invoices from an email address that you have confirmed. You can check email addresses in the Basware Portal.
Please note that the first PDF invoice sent by a supplier to a customer you have not sent invoices to before, can take a few business days to be delivered and become visible in the portal.