Summary:

Basware Message is sending your Data encrypted with a certificate.

Each electronic certificate has a limited lifetime.

If this error message appears, this time has elapsed for your certificate and Basware Message has tried to create a new random certificate, but failed.

However, you can renew this certificate on your own.

Checklist:

• You can find your Sender ID by opening the Configuration settings on Basware Message.

 

• In Local Configuration you will find your Sender ID.
  

Resolution:

• Please send us a short request to delete your certificate and provide us with your sender-ID.
• If you are using a new version of Basware Message (above 3.0.4 or 1.0.7LE), on the C:\ drive you will find the folder Program Data (full path: C:\ProgramData\Basware\Basware Message) and inside of it there will be a file called KeyStore.jks.

NOTE: For older versions and different Windows Operating Systems, KeyStore.jks can be found in one of the following paths : "C:\Program Files\First Businesspost\1stbp Message\ " ,"C:\Users\Public\First Businesspost\1stbp Message\" or "C:\Documents and Settings\All Users\Application Data\Basware\Basware Message\";

• Make sure that the program is closed and delete the KeyStore.jks file;
• Restart the software.
• You will be asked for a password. You can either insert a new password or just click OK to continue;
• Select Configuration and go to the tab Server Configuration;
• If you have the confirmation from us that the certificate was removed, please proceed to Exchange public key;

• The issue should be resolved;