Summary
You can now verify whether an email address is registered under the PDF e-invoice application in Basware Portal. This self-service functionality enables users to quickly determine whether a supplier's email address is registered and confirmed for submitting PDF invoices.
Use the instructions in this article to verify a supplier's PDF e-Invoice email registration status, providing a faster and more efficient alternative to contacting Support. This helps confirm whether the supplier is able to submit PDF invoices using the specified email address.
How can you access the new feature:
- Log in to your Basware Portal Account.
- Navigate to Network → Business Directory
- Click the Arrow icon to open the Advanced Search panel
- In the "PDF eInvoice sending email" field, enter the email address of your supplier that you want to verify.
- Click Search.
Understanding the search results
- If the email address is found, it means that it is in the Confirmed status and the supplier can use that email address to submit PDF invoices to Basware.
- If the email address is not found and no results are returned, then, either:
- The supplier's email is not registered for submitting PDF invoices OR
- The supplier's email is not yet confirmed and therefore not authorized to submit PDF invoices.