The system is trying to link an invoice to a goods receipt (GR) that has already been cancelled or reversed in SAP, Oracle..

 

1. Identify the Invoice and PO

• In Basware, open the affected invoice.
• Check the Purchase Order (PO) number and the related line items.

2. Review the Goods Receipts in the ERP System

• Go to the backend system (e.g., SAP).
• Look up the PO number.
• Review the goods receipt history (GR documents).
• Look for receipts that were cancelled or reversed (these are typically flagged or have reversal documents linked).

3. Confirm if a Valid GR Exists

• If a valid (non-cancelled) GR exists for the correct PO line:
  • Update the invoice association in Basware to link to the correct GR.
• If no valid GR exists, the invoice cannot be matched until a new one is posted.

4. Coordinate Internally

• Contact the receiving department or warehouse team to verify:
  • Whether the goods were actually received.
  • Why the original GR was cancelled.
  • If a new GR should be posted.

5. Next Steps

• Once a valid GR is available:
  • Resend the data to Basware
  • Retry the invoice matching in Basware.
  • Or reprocess the invoice if needed.