3. If you have found the printed Buyer VAT ID/Siren/Siret to be correct as per general and specific requirements, please create a case for Basware Support in order for us to be able to assist.
What is the issue?
You have received the following rejection message email regarding one of your documents, because the Buyer VAT ID/Siren/Siret is a mandatory field for the receiver:
- The buyer's legal ID (ex: VAT ID, Siret or Siren) is missing or incorrect for this receiver.
Resolution:
1. Check if the Buyer VAT ID/Siren/Siret is printed on the document and is in machine readable format.
NOTE: Please also make sure that this has been provided with the same keyword as provided during the initial mapping process. The vendors should provide the documents with the same layout and use the same keywords as initially agreed/implemented;
2. If you are sending documents to a recipient that has multiple business units, please make sure that receiving email address you are sending documents to (abcd@email.basware.com) is matching with the buyer name printed on the document and with the buyer VAT ID. This information is available in the supplier kit.
To view your customer's supplier information kit, please check the instructions in this article.
3. If you have found the printed Buyer VAT ID/Siren/Siret to be correct as per general and specific requirements, please create a case for Basware Support in order for us to be able to assist.