What is the issue?

The error displayed in Basware Message is:

Cause:

The company paper doesn’t have the necessary compression.

Check this:

The company paper must have the following scan settings:

• Format: TIFF
• Size: DIN-A4 (21cm x 29,7 cm)
• Resolution: 300 dpi
• Color range: schwarz/weiß (keine Graustufen!)
• Compression: CCITT Gruppe 4 Fax

Resolution:

In order to transform the company paper in the properly format please follow the next steps:

• Please download and install the IrfanView program on your pc (either 34 or 64 bit, according to your operating system):
  
  • IrfanView 32-bit:   https://www.irfanview.com/main_download_engl.htm
  • IrfanView 64-bit:   https://www.irfanview.com/64bit.htm
• After installing, please open your company paper (in tiff format) with IrfanView.
• Click on Image and select Resize/Resample image.

• Please set the new size (width 21 cm and height 29.7 cm) and the resolution (DPI: 300) accordingly, then click OK.

NOTE: Don't forget to check "Apply sharpen after Resample" as is shown in the screenshot below.
 

• Go to Image again and click on Decrease color depth.

• Please select the black and white colors.

• Now click on File > Save As.
• Please select the compression CCITT Fax 4 from the box with the TIFF save options and save the file in the location you prefer.

Now the company paper can be added in Basware Message.

Additional Information:

• In the Knowledge article BWKB0013713  you can find more details on adding the company paper in Basware Message.