Scan and Capture Quality service degradation - how to report this to Basware


What is a service degradation?

When you experience a major drop in the quality of the Scan & Capture service, we call this a quality service degradation. This means that over 50% of all your documents are affected by a sudden decrease of captured field values.

For less severe issues with the scan & capture service, there is the scan & capture feedback process

How do I know the percentage of affected invoices?

Please look for the number of delivered documents in a normal day and compare this with the number of affected documents. 

For example:

You notice that the Purchase Order number is no longer captured correctly for the majority of your invoices.


Please provide us with the following information, which we use as the basis for our investigation: