Scan and Capture Quality service degradation - how to report this to Basware


Summary:

What is a service degradation?

When you experience a major drop in the quality of the Scan & Capture service, we call this a quality service degradation. This means that over 50% of all your documents are affected by a sudden decrease of captured field values.

For less severe issues with the scan & capture service, there is the scan & capture feedback process


How do I know the percentage of affected invoices?

Please look for the number of delivered documents in a normal day and compare this with the number of affected documents. 

For example:

You notice that the Purchase Order number is no longer captured correctly for the majority of your invoices.

Instructions:

Please provide us with the following information, which we use as the basis for our investigation: