The Basware Customer Support Portal is available at the following address: https://basware.service-now.com/bw

Before logging in to the Basware Customer Portal the following options are available for any user:

• search for knowledge about our services and how to use them (login, send documents and other information)
• start a chat to request guidance or report an issue

I. Searching for Knowledge

On the main page of the Portal, type in the main search bar what you are looking for, using keywords or phrases. 

• Press enter or click on the magnifying glass. The system will search for your keywords and highlight them in the provided results.

 

II. Start a chat

The option of starting a chat is only available after searching for Knowledge related to the question/issue you have.

If the Knowledge articles found do not provide enough guidance, the Chat with us button can be used to initiate a chat.