Customer Support Portal - How to search for knowledge and create a case from the Public Form


The Basware Customer Support Portal is available at the following address: https://basware.service-now.com/bw

Before logging in to the Basware Customer Portal the following options are available for any user:

I. Searching for Knowledge

On the main page of the Portal, type in the main search bar what you are looking for, using keywords or phrases. 


II. Creating a case

The option of creating a case is only available after searching for Knowledge related to the question/issue you have.

If the Knowledge articles found do not provide enough guidance, the Contact Support form can be used to create a case.

The Public form is displayed.

Please fill in the requested details:

Additional information: