Overview

When a dispute is raised for an invoice, the system can include a link to the disputed invoice in the email sent to the recipient. This allows recipients to review the invoice directly and helps streamline dispute resolution.

The link provides access to the specific invoice referenced in the dispute email without requiring the recipient to sign in to the application. This behavior is designed to simplify collaboration between customers and suppliers during the dispute process.

How the feature works

When a dispute email is generated, a unique link may be included that points to the disputed invoice. The link remains available for a limited period and allows the recipient to open the invoice directly from the email.

Access provided through the link is limited to the specific invoice associated with that dispute.

Security considerations

Because the invoice can be accessed through the link itself, anyone who obtains the link may be able to view the invoice while the link remains valid.

Organizations should consider the following when using dispute emails:

• Dispute emails may be forwarded to additional recipients.
• Recipients may share the link intentionally or unintentionally.
• Public URL analysis or scanning services may retain or index submitted links.
• Sensitive invoice information could potentially be viewed by unintended parties if the link becomes publicly accessible.

For organizations operating in regulated industries or handling sensitive information, it is important to evaluate whether this method of invoice sharing aligns with internal security and compliance requirements.

Can invoice links be disabled?

Yes.

Organizations that do not want invoice links included in dispute emails can request that the functionality be disabled for their environment. Once disabled, dispute emails continue to function, but invoice links are no longer added to those emails.

Best practices

Basware recommends the following practices:

• Share dispute emails only with intended recipients.
• Avoid submitting invoice links to publicly available URL analysis or scanning services unless required by your organization's security procedures.
• Review whether anonymous access to disputed invoices is appropriate for your organization's security requirements.
• Consider disabling invoice links in dispute emails if your organization requires stricter controls over invoice access.

Frequently Asked Questions

Do recipients need a Basware user account to view the invoice?

No. When invoice links are enabled, recipients can access the disputed invoice directly through the link contained in the dispute email.

Can dispute processing be used without invoice links?

Yes. Invoice links can be disabled while continuing to use the dispute process.

What should I do if I believe a dispute link has been shared unintentionally?

Contact Basware Support as soon as possible so that available remediation options can be reviewed. The referenced guidance includes procedures for expiring active dispute links when necessary.

Is the inclusion of invoice links in dispute emails a product defect?

The documented behavior is part of the designed functionality of the dispute process. The purpose of the feature is to provide recipients with direct access to the disputed invoice.