Paper Processing Guide

Paper Processing Guide

Basware offers paper and email processing services globally. However, it should be kept in mind that paper is going away rapidly, and once the Basware service is used, the supplier should be notified that invoices need to be sent via email. There are regions where paper invoicing is the only option, and these are accommodated at Basware.

The Paper Processing Guide (PPG) is part of the Data Capture Guide in case the Scan & Capture project has paper scanning.


The purpose of this document is to have all the customer's PO Box information in one document. This document contains an individual sheet for each country (scan partner) where the customer has paper scanning. One sheet contains the Legal unit name, PO Box address, return addresses, invoice, and non-invoice post-process rules. The document will be attached to customer SVG, so the customer can fully see their paper handling process and rules in each country.

Filling Paper Processing Guide (PPG)

Each time the document is updated, add a row to the "Document history" sheet so any changes can be tracked.
Remove the country sheets where customers will not have paper scanning, and add new sheets if needed. Below is the full country list where the scan partner is available.
Fill in columns marked with blue color, columns marked with orange will be filled in by Xerox.
One return address per legal unit is mandatory for exception returns
Documents can be identified as invoices and non-invoices. All business documents are to be scanned and delivered digitally to the recipient. The non-invoices can be delivered to a separate location, such as an SFPT folder.

Scan partner locations:
Europe: Austria, Belgium, Czech Republic, Finland, France, Germany, Hungary, Ireland, Portugal, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, Russia
Americas: United States, Canada
APAC: Australia, China, India, Japan, South Korea, Malaysia, New Zealand, Singapore, Thailand

Sections in the Paper Processing Guide

Unit information

Invoice post-process

Non-invoice processing