How to change Log Level for IP Thinclient logs - Basware Customer Support

How to change Log Level for IP Thinclient logs

To change the log level for IP Thinclient logs web application logs

Go to location e.g. …\Basware\IP\Web\ThinClient\web\ at the Server (the path can be different according to the installation).
Open thinclientini.asp file with any text editor e.g. Notepad ++.

Please set the parameter value LOGLEVEL=3 under [General Section]
Save the file.

Please try to recreate the issue with the credentials of the affected user and fetch the logs with Log Level 3 (High) from IIS of that timestamp when the issue occurs.