What is the issue?

Receiving error message "File is having undefined filename instead of unit number" means, that the supplier and/or buyer party are not identified in CloudScan.

Resolution:

Basware validation service has rejected the image file received via CloudScan and you are notified.

• Please locate the image file from BT-Monitor (bt.basware.com) and download the image file.
• Re-import the image file to CloudScan and proceed with either self-validation or Basware validation service.