Overview
If your email to the Basware PDF e-Invoice service was rejected because your email is not registered, follow the steps below to register your email address and ensure your emails are processed correctly.
How to Register Your Email Address
1. Log in to Your Basware Account
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- Open your web browser and navigate to the Basware login page.
- Enter your username and password to log in.
2. Navigate to the Services Section
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- Once logged in, go to the Services section from the main menu.
3. Verify PDF e-Invoice Status
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- Ensure that the PDF e-invoice service has a green checkmark next to it. This indicates that the service is active.
- Complete all the required fields to activate the service if the green checkmark is absent.
4. Check Email Address Confirmation
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- Click on the PDF e-invoice to view your registered email addresses.
- Verify that your email address is listed with the status "Confirmed".
5. Confirm Pending Email Addresses
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- If your email address status is "Pending confirmation", check your inbox and spam folder for an email from no.reply@basware.com with the subject = "Invoice Sending".
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- Open the email and click the Confirm button to finalize your registration.
6. Add New Email Address
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- If your email address is not listed, you have two options:
- Add it yourself: There should be an option to add a new email address within the PDF e-Invoice service settings.
- If your email address is not listed, you have two options:
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- Request admin assistance: Contact your admin to add your email address.
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By following these steps, you can ensure your email address is registered and confirmed, preventing future rejections when sending invoices to the Basware PDF e-Invoice service.
Need More Help?
If you encounter any issues or need further assistance, please contact Basware Support for help.