Description

While reviewing the reported quality feedback, we identified one or more values that have been released with a value that matched the rules on the data capture implementation guide.

The implementation guide can be named as below:

• Scan and Capture Specification and Validation Guide (SVG)
• Data Capture Guide (DCG)
• Scoping document

Based on the feedback received, this is not the value you were expecting. This type of error always requires a more detailed analysis of the business documents end to end processing flow.

Example

The released value for the due date is delivered as blank, as there is a rule in the data capture implementation guide stating that the due date should be delivered as blank if the due date appears in the past. However, based on the received feedback, you were expecting the due date from the image to be captured as is.

Customer actions

No immediate actions are required. Please wait for Basware to contact you for further follow-up.

Basware actions

We have opened a separate incident in our ticketing system to further follow up on the corrective measures related to this Captured according to SVG/DCG error. We will contact you through the incident for further discussion. In this due date example, through the follow up you can proceed to guide your own team why the due date was not captured, or start changing the current rules in the data capture project.

Common topics under the Captured according to SVG/DCG

• Keywords used in the data capture process
  • Keyword is the word near the field value, for example, "invoice number" in front of 12345. The capturing system will utilize the keyword and capture the value "12345", but if the value does not have a keyword, then it might cause capturing issues.
    • Specific scenarios will be explained in the follow-up, and further actions can be discussed with a specialist.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Captured according to SVG/DCG" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Data capture feedback analysis process.