While reviewing the reported quality feedback, we identified one or more values that have been released with a value that matched the rules on the data capture implementation guide.
The implementation guide can be named as below:
Based on the feedback received, this is not the value you were expecting. This type of error always requires a more detailed analysis of the business documents end to end processing flow.
The released value for the due date is delivered as blank, as there is a rule in the data capture implementation guide stating that the due date should be delivered as blank if the due date appears in the past. However, based on the received feedback, you were expecting the due date from the image to be captured as is.
No immediate actions are required. Please wait for Basware to contact you for further follow-up.
We have opened a separate incident in our ticketing system to further follow up on the corrective measures related to this Captured according to SVG/DCG error. We will contact you through the incident for further discussion. In this due date example, through the follow up you can proceed to guide your own team why the due date was not captured, or start changing the current rules in the data capture project.
Common topics under the Captured according to SVG/DCG
If there are any further inquiries related to the "Captured according to SVG/DCG" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Data capture feedback analysis process.